Last Updated: May 1, 2025
Our Commitment to Your Privacy
At Prostadine, we take your privacy seriously. This document outlines our practices regarding the collection, use, and protection of your personal information when you visit our website or purchase our products. We've written this policy in plain language because we believe transparency builds trust.
Information We Collect
Information You Provide Directly
When you interact with our website, we may collect various types of information depending on how you use our services:
- Order Information: When you purchase Prostadine products, we collect your name, billing address, shipping address, payment details, email address, and phone number. This information is essential for processing your order, shipping your products, and communicating with you about your purchase.
- Account Information: If you create an account on our website, we store your name, email address, and password (encrypted). We also maintain records of your order history, saved products, and communication preferences.
- Customer Support Interactions: When you contact our support team, we record details of your inquiries, including any personal information you share during these conversations, to better assist you with current and future needs.
- Survey Responses: Occasionally, we may invite you to participate in surveys about your experience with Prostadine products. Participation is entirely voluntary, and any information you provide helps us improve our offerings.
- Health Information: In some cases, you may voluntarily share health-related information with us through customer service interactions, product reviews, or testimonials. While this information can help us better understand how our products perform, we never require it as a condition of purchase.
Information Collected Automatically
When you visit our website, certain information is automatically collected:
- Device Information: We collect data about the device you use to access our website, including your IP address, browser type, operating system, and device identifiers.
- Usage Data: We gather information about how you interact with our website, such as pages visited, time spent on each page, links clicked, and search terms used.
- Location Information: We may collect general location data based on your IP address to ensure compliance with regional regulations and to provide location-specific content.
- Cookies and Similar Technologies: Our website uses cookies, web beacons, and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content.
How We Use Your Information
We use your information for several purposes:
- Processing and fulfilling your orders
- Managing your account and providing customer support
- Sending transactional emails about your purchases
- Delivering product updates, special offers, and newsletters (if you've opted in)
- Improving our website functionality and user experience
- Analyzing product performance and customer satisfaction
- Detecting and preventing fraudulent transactions
- Complying with legal obligations
Information Sharing and Disclosure
We respect your privacy and are selective about who we share your information with:
Service Providers
We work with trusted third-party service providers who help us operate our business and serve you better. These include:
- Payment processors who handle credit card transactions
- Shipping companies that deliver your orders
- Email service providers for communication
- Analytics services that help us understand website usage
- Customer service platforms that assist with inquiries
These service providers are bound by confidentiality agreements and are prohibited from using your personal information for any purpose other than providing services to Prostadine.
Legal Requirements
We may disclose your information if required by law, governmental request, court order, or if we believe in good faith that such action is necessary to:
- Comply with legal proceedings
- Protect and defend our rights or property
- Prevent fraud or situations involving potential threats to physical safety
- Respond to government requests
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: You may request access to the personal information we hold about you.
- Correction: You can ask us to correct inaccurate or incomplete information.
- Deletion: You can request the deletion of your personal information in certain circumstances.
- Restriction: You may ask us to restrict the processing of your information.
- Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
- Objection: You have the right to object to our processing of your personal information in certain circumstances.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team:
Email: [email protected]
Phone: 787-42-2556
Address: 42 Saratoga Ave, Pleasantville, NY 10570
This policy was last updated on May 1, 2025, and replaces all previous versions.